Squareloop® branded products are warranted to the original owner against manufacturing defects in materials and workmanship of the product. This carry-in warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
When submitting a warranty claim, we need you to present your Purchase Invoice as proof of purchase. The Squareloop® Warranty is applicable only within the Indian subcontinent.
To avail the Squareloop Warranty, we request customers to physically bring or ship the product and proof of purchase (invoice) to the Squareloop store. Shipping charges are borne by the customer.
All products come with 6 months warranty.
If your warranted product fails due to a manufacturing defect in material or workmanship, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repair is higher than the cost of a new one, we may, at our discretion, choose to replace the product.
Please allow 15 working days for Service completion, from the date of submitting your product at the Squareloop® Service Centre. For an update on the repair status of your product please contact firstname.lastname@example.org with your Bill and your registered mobile number.
Out of warranty claim repairs are possible for an additional charge. The charge depends on the extent of repair and the time taken for it. Please take photos of the damaged portions of the goods and send to the official email address to get an estimate.
For easier handling as well as for the protection of our repair staff, we request that all products be cleaned before being given to us. Products that arrive unwashed may be subject to a cleaning fee before assessments can be made.
Yes, the Squareloop® Warranty is applicable on any of our original branded products bought through any point of sale including trade outlets, our own retail stores or at any online partner. Please send us a copy of your invoice as proof of purchase in order for the Warranty to be availed.
If we haven’t managed to answer your question in this section please feel free to email us at email@example.com. In order for us to help you quicker, please send us photos and an explanation of the problem in your email. We’ll get back to you as soon as we can.
While storing, ensure that your bag is kept in a cool, dry place. It must be completely dry and free of mould and dirt. By doing this you will avoid the damages. When stored, keep your bag away from direct sunlight, extreme heat, acids, oxidizing agents found in concrete and alkalis. Exposure to extreme temperatures can damage the coatings of the leather and fabric.